We are located at:

Smith Dawson Solicitors

8 King Street



Contact us now:

Telephone: 01902 310007


24-hour emergency police station assistance: 07860 632220









       Our Client Care Policy

Smith Dawson Privacy Policy


Please read this Privacy Policy carefully as it contains information on who we are and also how and why we collect, store, use and share personal information.It includes your rights in relation to your personal information and how to contact us and the relevant authorities in the event that you have a complaint.


Who we are


Smith Dawson Solicitors use and are responsible for certain personal information about you.  We are regulated by the General Data Protection Regulations. Frank Calleia is the person responsible for data protection.


The legal basis for processing information is that of contracted obligation as set out in Article 6 of the General Data Protection Regulations.  This requires at least one lawful bases for processing to be satisfied.

e areInformation we collect and use


In acting for you we will collect personal information that you provide.  This may consist of name, address, phone number and email address.


How we use your personal information


We use the information simply in order to contact you and keep you informed as to progress on your matter.

Sharing your personal information


We will not share your personal information with anyone unless we are obliged by law to do so.  This will include providing information to the Legal Aid Agency, the National Taxing Team, our Accountants and the Solicitors Regulation Authority.  Each of those third parties have safeguards in place designed to ensure your privacy rights.


How long your personal information will be kept


We will hold your personal information for no longer than necessary.

Your rights


Under the General Data Protection Regulations you have a number of important rights which include:-

  1. Access to your personal information
  2. Require us to correct any mistakes in your information which we hold
  3. Require us to erase personal information concerning you in certain situations
  4. Object at any time to the processing of information concerning you for direct marketing


For further information please refer to the guidance from the UK Information Commissioners Office on individuals rights under the General Data Protection Regulations.


If you would like to exercise any of your rights then you must contact us with full details.


Our Privacy Policy confirms that your details will never be used for marketing.  We may occasionally contact you about services that we believe may benefit you.


Finally we confirm that we have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in any unauthorised way.  Access to your personal information is limited to those who have a genuine business need to know it.  Those that process your information are subject to a duty of confidentiality.


If there are any suspected data security breaches involving your personal information you will be notified as will the Regulator where we are legally required to do so. 


Complaints procedure


Our complaints procedure is detailed in our client care letter and on this web page


Who we are and what we do


During the course of the case you may come across any of the following people -



    Andrew Brocklehurst     Frank Calleia     David Dorrance     


Accredited Police Station Representative;

  • Francesca Calleia-Robinson

Administration Clerk;

  • Kay Brown


  • Miranda Jones   Hannah Hitchin    Lucy Shelley


Nicola Finley


Barristers and Agents - When we use a Barrister or Agent we always try and choose someone who will look after you sympathetically.  If you have any difficulties or preferences please let us know.


Looking after you -

  • In the Police Station - any one of us may be with you at a police station or we may use an Agent. The agents we use are Accredited Police Station Representatives, Maurice Malcolm, Steve Singh and Claire Riches.
  • In the Magistrates Court - one of our solicitors will look after you but if your case is outside Wolverhampton or you have a trial we may use a Barrister or an Agent
  • In the Crown Court – one of our solicitors or solicitor advocates may look after you or you will be represented by a barrister. We do our best to choose the most suitable advocate for each case.
  • In the Office - when we give you an appointment we will tell you whom it is with.  Sometimes that person is unavoidably held up somewhere else, at Court for example.  If that happens we shall either arrange for you to see someone else straight away or make you another appointment
  • In the Prison - If you are unfortunate enough to be locked up one of us will visit you or speak to you via video link



Our promise to you


We would like to think we never give anyone any cause for complaint. We recognise however that we are only human and problems can arise. We promise: -

  • we will always take any expression of dissatisfaction seriously;
  • we will always try and sort things out honestly and quickly;
  • we will always own up if we get things wrong;
  • we will always do our best to put things right


Should I say anything?


If anything bothers you, please let us know straight away. You can contact us in writing or by telephone or any other means that you are comfortable with.  Experience tells us that most problems are communication failures. They can usually be sorted out very easily. Always tell us if there is anything that you do not understand.

Note that this could include a complaint about our bill.


And if that does not work?


If we cannot resolve a problem informally we will deal with it as a complaint. This procedure is handled by Frank Calleia. If the complaint involves him, Andrew Brocklehurst will deal with it.


What is the procedure?
We will: -
  • acknowledge we have received your complaint within two working days and provide a timetable for dealing with your complaint;
  • investigate the matter thoroughly;
  • provide a written report on that investigation;
  • say whether we accept there is a justified complaint;
  • provide reasons if we do not;
  • say what remedial action we can take;
  • say if any other course of action seems appropriate e.g. referral to another solicitor;
  • invite you to come and discuss the matter personally.
The Legal Ombudsman


You are entitled to make a complaint to the Legal Ombudsman.  They can be contacted at www.legalombudsman.org.uk or by calling 0300 555 0333.  Ordinarily a complaint to the Legal Ombudsman would be after going through our in-house procedure, although there are exceptions.


Time Limits


Ordinarily a complaint to the Legal Ombudsman must be within six months of the date of our written response to you.


Our response will include:-

  • an explanation that the Legal Ombudsman is available if you remained dissatisfied; and
  • full contact details of the Legal Ombudsman and a warning that your complaint must be referred to the Legal Ombudsman within six months

Ordinarily a complaint to the Legal Ombudsman must be within:-

  • six years from the matter complained of; or
  • three years from when you should reasonably have known there was cause to complain without taking advice from a third party;

whichever is later.


However, the Legal Ombudsman will not accept complaints where the act or date of awareness were before the 6th October 2010.The Legal Ombudsman may extend the time limit if he / she considers it fair.


Our bills


There is a right to object to our bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974.

The Legal Ombudsman may not deal with a complaint about a bill if you have applied to the court for assessment of that bill.

If all or part of our bill remains unpaid we may be entitled to charge interest.

A copy of our complaint procedure is available on request


Financing your case

Who should read this?


You should read this if you are or a child of yours under 18 is

  • Under investigation for a criminal offence or
  • To appear in court for such an offence

To avoid unnecessary repetition, our use of the word you includes the parent of a child under 18 where appropriate.


Investigations at the police station and prison


If the police or Customs and Excise want to speak to you, you are entitled to free representation.


Investigations outside the police station and prison


If any other investigators want to speak to you, you are entitled to free representation if a constable is there, otherwise you may be entitled to advice. See below.




Advice is help with your case which does not include representation.You are entitled in the first instance to two hours' free legal advice if you, or if you are the parent/guardian of a child under 18


Income Limit


Disposable income not to exceed £99 per week. Passported if in receipt of

  • Income Support
  • Income Based Job Seekers Allowance
  • Income Based Employment and Support Allowance
  • Guarantee State Pension Credit
Capital Limit
  • £1,000 for those with no dependants
  • £1,335 for those with one dependant
  • £1,535 for those with two dependants with £100 increase for each extra dependant
  • No passporting – capital must be assessed in all cases

You will have to let us have some evidence of your financial circumstances. How much work we can do will depend on what your case actually needs. In appropriate cases we would be able to do more than two hours work.


Representation at the Magistrates Court


Grant of Legal Aid Order


You can apply for legal aid - for any matter before a court.  The court will only grant it if: -

  • You are in danger of serious punishment or
  • Your case is too difficult to handle without a solicitor.

If the court refuses your application you can appeal against that decision.


If the court grants you a legal aid order you will not have to pay towards the cost of your defence in the magistrates court or in the crown court if the magistrates send you there for sentence.


If your case goes to the crown court you may be ordered to pay towards the cost of your defence. This is fully explained in leaflet CF2.


Withdrawal of a Legal Aid Order


Once granted your legal aid order will normally run until your case finishes. The court must however consider withdrawing your order if -

  • The charges against you are changed to lesser offences for which the court would not have granted legal aid
  • you no longer want to be represented
  • we can no longer represent you and the court decides it should not give you a legal aid order for another solicitor. The court cannot do this unless it is in some way your fault that we can no longer represent you
  • you do not accept the terms on which you are offered representation.

If your legal aid order is withdrawn and you want to carry on being represented you can appeal to the same court against that decision.


Private Client Arrangements


If your case is not covered by any form of public funding and we cannot do it without payment, we can only look after you on a private client basis.


What are our fees?


Wherever possible we charge a fixed fee depending upon the type of case.  Where we cannot do this our charges are normally £100.00 per hour plus VAT plus disbursements.


Normally would not include:-

  • very serious matters where our charges would be up to £200.00 per hour
  • Significant work done outside normal working hours where we would charge the hourly rate for the case plus 50%


Charging Rates


Our fixed fees for different types of cases are set out below.  If we enter into a fixed fee agreement with you these figures are the maximum you will have to pay except

  • If we incur any expenditure to someone else on your behalf e.g. a doctor’s report, that will be an additional cost.  This is called a disbursement
  • We also have to charge VAT


Payment of Interest on Client Monies


We have a Policy on the payment of interest in accordance with the Solicitors Regulation Authority Accounts Rules.  This Policy is available upon request.


Representation in guilty pleas


This means

  • advice
  • telling the court your side of the story

Our fixed fee is ₤500.00 +VAT


Representation on not guilty pleas


This means

  • advice
  • taking witness statements
  • representing you in court
  • preliminary hearings including pre-trial review
  • trial
  • sentence

Our fixed fees for trials not exceeding one day:-

  • proceedings excluding trial ₤500.00 = VAT
  • trial, ₤500.00 + VAT
  • trials taking more than one day attract a further fee of £250.00 = VAT per day



This covers travel to a court outside Wolverhampton within 45 minutes travelling time.

Our fixed fee is ₤50.00 + VAT per return journey.


NB – travel to courts further away will be charged on an hourly basis or by agreement.

Terms of retainer


All claims for costs, whether on account or final invoice, must be paid within seven days.

If you are successful


If you successfully defend the allegation(s) against you we shall ask the court to make a defendant’s costs order for the payment out of public funds of

  • The costs of your defence
  • Any out of pocket expenses you have incurred during the case e.g. travel

NB – a defendant’s costs order does not cover loss of earnings


The court should normally grant an order.


We will prepare the claim for our costs and send it to the National Taxing Team. You will be responsible for claiming you own out of pocket expenses. Most courts have an expenses claim form for you to fill in.


If our costs are paid in full then we will return to you any monies already received from you.  We will do this upon receipt of payment to us from the court service


If our costs are not paid in full by the court service then they will be paid from monies received from the court service plus monies received from you in respect of our agreed fee. This may mean that you will not be fully reimbursed. Any surplus will be returned to you once we receive payment from the court service.


Are there any alternatives?


If you have any legal expenses insurance, this may cover you for your case. It depends on the wording of the policy. Some legal expenses insurance is often included in household insurance policies. If you have household insurance or any other insurance you think may help, you must let us know so that we can look into it.


Prosecution Costs


Although you will not have to pay your own costs, if you are convicted you may still have to pay the prosecution costs in your case.  How much that is depends on the type of case and how much the court thinks it can properly order you to pay. 


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© Kay Brown (K.Brown@smithdawson.com)