Our promise to you
We would like to think we never give anyone any cause for complaint. We recognise however that we are only human and problems can arise. We promise: -
Should I say anything?
Note that this could include a complaint about our bill.
If we cannot resolve a problem informally we will deal with it as a complaint. This procedure is handled by Frank Calleia. If the complaint involves him, Andrew Brocklehurst will deal with it.
You are entitled to make a complaint to the Legal Ombudsman. They can be contacted at www.legalombudsman.org.uk or by calling 0300 555 0333. Ordinarily a complaint to the Legal Ombudsman would be after going through our in-house procedure, although there are exceptions.
Ordinarily a complaint to the Legal Ombudsman must be within six months of the date of our written response to you.
Our response will include:-
Ordinarily a complaint to the Legal Ombudsman must be within:-
whichever is later.
However, the Legal Ombudsman will not accept complaints where the act or date of awareness were before the 6th October 2010.The Legal Ombudsman may extend the time limit if he / she considers it fair.
There is a right to object to our bill by applying to the court for an assessment of the bill under Part III of the Solicitors Act 1974.
The Legal Ombudsman may not deal with a complaint about a bill if you have applied to the court for assessment of that bill.
If all or part of our bill remains unpaid we may be entitled to charge interest.
A copy of our complaint procedure is available on request